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Product Communications / Technical Writer - MadCap Flare

Atlanta, GA · Information Technology
Routematch is the leading provider of intelligent transit solutions (ITS) spanning demand response, fixed route, payment, mobility and on-demand transit solutions.  We blend powerful technology and excellent service to equip transit agencies with the right tools to provide accessibility and mobility for every rider in their community.   When everyone has access to transportation, individuals, communities, and societies thrive. 
We are a team of 180+ professionals in the US, Ireland, and Australia that are passionate about transit.  And, now, after 18 years, we’re driving change in the transit world with new and improved products and top-notch service.  We’re hiring energetic, positive professionals to contribute their talents and creativity to solutions that empower people to change their lives and get moving.  Routematch is a place where you can honestly say “my work matters”.
Routematch is hiring a Product Communications Specialist / Technical Writer to join our team!  The Product Communications Specialist (PCS) is a critical part of our Product and Client Engagement team and is responsible for producing product and process technical documents for a variety of internal and external audiences in different formats.  The PCS also provides active involvement throughout the product story creation and evolution process and is a go-to resource within assigned product verticals for product knowledge, support and training.  Strong writing skills and MadCap Flare are required.
The benefits to a career at Routematch
  • Excellent medical, dental, vision and disability insurance
  • Matching 401k
  • Beautiful office space in vibrant midtown right off 75/85
  • Free gym in the building and a quick walk to Piedmont Park
  • Paid parking or public transportation reimbursement
  • Strong culture of family, collaboration and promoting from within
The Product Communications Specialist will spend most of his/her time:
  • Produce thorough documentation plans and deliver accurate documentation in a timely manner
  • Provide clear, concise, usable documentation in a multiple online, print and live formats
  • Deliver and assist with demonstrations to various audiences
  • Document various aspects of the product to provide a detailed understanding of the various technical and functional aspects of the product, which can be used across multiple areas of the business for e.g. training, marketing, and customer support
  • Establish effective relationships throughout the organization, both within Product team and across business units/customers/stakeholders to identify/address gaps in user training, knowledgebase, plans, or process documentation
  • Contribute product and technical knowledge towards the creation of supplemental content
Skills, traits and talents required for success:
  • Bachelor’s degree
  • Excellent writing and communications skills
  • 2 years working as a technical writer developing content preferred (manuals, online user guides, system documentation)
  • Technically competent to understand complex hardware, software, networking and wireless systems
  • Ability to effectively tailor the message and format depending on the audience and purpose
  • Ability to grasp complex concepts and break them down into laymen’s language
  • Strong commitment to providing superior customer service
  • Meticulous, thorough and organized
  • Problem solver/resourceful
  • Effective collaboration and contribution to the team effort
  • Fluent in MadCap Flare Adobe Captivate or similar software 

Routematch is firmly committed to Equal Employment Opportunity (EEO) and to comply with all Federal, State and local laws that prohibit employment discrimination on the basis of age, race, color, gender, national origin, religion, disability, protected veteran status and other protected classifications. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.
As a government contractor, Routematch is also committed to taking affirmative action to hire and advance minorities and women as well as qualified individuals with disabilities and covered veterans.

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