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Technical Consultant - Application/Database Upgrades and Migrations

Atlanta, GA · Computer/Software
Routematch by Uber is hiring an Upgrades / Migration Technical Consultant to complete upgrades and/or migrations of applications, databases, and reports for our customers.  You’ll build new environments, test the new solution, and troubleshoot and resolve any issues.  You’ll work on a team reporting to the Head of Client Support.

Routematch by Uber is the leading provider of intelligent transit solutions (ITS) spanning demand response, fixed route, payment, mobility, and on-demand transit solutions.  We blend powerful technology and excellent service to equip transit agencies with the right tools to provide accessibility and mobility for every rider in their community.   When everyone has access to transportation, individuals, communities, and societies thrive. 
We are a team of 180+ professionals in the US, Ireland, and Australia that are passionate about transit.  We’re driving change in the transit world with new and improved products and top-notch service.  We’re hiring energetic, positive professionals to contribute their talents and creativity to solutions that empower people to change their lives and get moving.  Routematch is a place where you can honestly say “my work matters”.

As the Upgrades/Migration Technical Consultant you will:
  • Work with the Upgrades Project Manager to perform Routematch upgrades or migrations, with a focus on client server environments.
  • Create and/or update Shapefiles for clients upon request.
  • Edit Shapefiles using in house utility to add or remove road segments.
  • Backup, migrate and restore databases from one server to another to facilitate migrations.
  • Answer technical questions as posed by the client’s IT as they arise during a migration or upgrade.
  • Perform System audits, ensuring that all applicable Routematch products are being migrated or upgraded.
  • Run database scripts to ensure clients are on the latest version during a migration or upgrade.
  • Upgrade or migrate all products during a project, including but not limited to Microsoft SQL Server, SQL database, Routematch core application, RMGate, RMMobile, RMXS, Webportals, DIUs, custom reports.
  • Troubleshoot any issues that arise during an upgrade or migration, utilizing external resources as needed.
  • Work with the Cloud team to ensure that all requirements are met prior to the Cloud team standing up the agency’s environment.
  • Build image files of computers in order to restore to other workstations.
  • Perform speed tests both before and after an upgrade or migration, ensuring that no performance issues arise as the result of the project.
  • Perform workstation installs or upgrades as part of an upgrade/migration or when requested by customers that are currently in Support.
  • Perform functionality tests on all migrated components, requiring a strong knowledge of each Routematch application.
  • Update Salesforce after any environmental changes to ensure proper documentation.
Experience and skills required
  • Bachelor's degree
  • Strong technical knowledge of software, hardware, databases, ISPs and networking solutions
  • Experience troubleshooting technical software issues
  • Knowledge of Windows Server environments.
  • Knowledge of SQL and SQL Server Management Studio
  • Knowledge of Citrix and Citrix delivered systems
  • Experience with VPNs, Remote Desktop and Remote Assistance Software
  • Preferred: Bachelor’s degree or technical degree
  • Knowledge of imaging computers
  • Knowledge of computer Registries and RegEdit
  • Preferred: 1+ years of experience with Routematch, with a firm grasp of all Products and how to support clients’ technical issues  
Characteristics of the successful candidate
  • Able to juggle multiple projects and “stay on top of things” when there are conflicting priorities
  • Able to quickly learn new applications and how they communicate with one another
  • Exceptional follow-through skills and attention to detail
  • Professional verbal and written communication skills and ability to talk with people of varying technical abilities
  • Strong work ethic and sense of ownership
  • Reliable and dependable; will do what’s expected with limited direction and oversight
  • Able to adjust schedule to accommodate client needs, occasionally needing to work nights or weekends
  • Able to take direction, without needing to be told something twice
Routematch by Uber Values
Routematch envisions a world where communities actively champion the dignity of individuals and move them toward their aspirations. We are inspired by change, and by each other. 
Our culture is rooted in core values of Empathy, Inclusivity, Outcomes, Excellence, and Family, and is encapsulated in our value statements:
  • Empathy is the Highest form of knowledge.
  • Inclusivity is a superpower.
  • Outcomes matter most.
  • What is worth doing is worth doing well.
  • Family is everything.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Uber is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at: accomodations@uber.com.


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